Operations and technology consultant · Sydney, Australia
Over 20 years making hotels, IT providers and growing businesses run the way they should.
I help hotels, MSPs, HR teams and operations leaders choose and implement the right systems, then make sure they actually work the way the business runs. I bring that experience to clients through WiseInsight, Wise Telephony and Nidoni Hosting.
Cloudbeds Certified Consulting Partner, Employment Hero Gold Partner and OpenText Partner
Experience
Every stage added something I still use: an operator's view of how work really gets done, and the technical depth to fix it properly.
Running front office, reservations and teams. Where I learned that systems only matter if people can use them on a busy morning.
Delivering IT, network and infrastructure projects into live, occupied buildings.
Implementing property management, HR and phone platforms, and designing enterprise networks.
Leading operations and the ISMS inside a managed ICT provider, and managing incidents through cyber attacks.
Building WiseInsight, Wise Telephony and Nidoni Hosting around everything above.
Expertise
Front office, reservations and housekeeping, Cloudbeds implementation and administration, and fractional GM support for independent properties.
Service delivery, ConnectWise and Halo PSA configuration, reporting and account management for IT providers that have outgrown how they run.
IT, network and infrastructure projects in occupied commercial towers, hotels and student accommodation, coordinated with every other trade on site.
ISO 27001 implementation, ISMS coordination, audit preparation, and hands-on incident management during cyber attacks.
Enterprise networks, building systems cutovers and Microsoft Teams Phone over Direct Routing and SIP.
Power BI dashboards, KPI reporting and custom portals that get existing systems talking to each other.
My businesses
Australian-owned and operated. No offshore delivery and no subcontractors you've never met.
Credentials
Contact
Book a time or send a message. Half an hour is usually enough to work out whether I can help and where to start.
Book a 30 minute chat